Baylor Scott & White Health
Jasmine D. Collins is an experienced professional in contact center operations and service representation, currently working as a Contact Center Specialist II at Baylor Scott & White Health since July 2021, where responsibilities include scheduling appointments and managing referral requests for over 129 primary care providers in the DFW and College Station area using EPIC. Previously, Jasmine served as a Shareholder Services Representative for Randstad USA, where investment transactions were processed for stakeholders while ensuring compliance with allocation standards. Other roles include being a Member Support Representative at USAA, a Credit Manager at Omni Hotels & Resorts, and participating in various customer service and managerial development programs. Jasmine's academic background includes a Bachelor's Degree in Hotel and Restaurant Management from the University of Houston and a study year at The Hong Kong Polytechnic University specializing in Hotel and Tourism Management.
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Baylor Scott & White Health
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As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare. Today, Baylor Scott & White includes 52 hospitals, more than 800 patient care sites, more than 7,300 active physicians, over 49,000 employees and the Scott & White Health Plan.