Jasmine D. Collins

Jasmine D. Collins is an experienced professional in contact center operations and service representation, currently working as a Contact Center Specialist II at Baylor Scott & White Health since July 2021, where responsibilities include scheduling appointments and managing referral requests for over 129 primary care providers in the DFW and College Station area using EPIC. Previously, Jasmine served as a Shareholder Services Representative for Randstad USA, where investment transactions were processed for stakeholders while ensuring compliance with allocation standards. Other roles include being a Member Support Representative at USAA, a Credit Manager at Omni Hotels & Resorts, and participating in various customer service and managerial development programs. Jasmine's academic background includes a Bachelor's Degree in Hotel and Restaurant Management from the University of Houston and a study year at The Hong Kong Polytechnic University specializing in Hotel and Tourism Management.