Keith Williams is a customer-centric leader with over 12 years of experience in Customer Experience (CX), currently serving as the Voice of the Customer Technical Lead at Baylor Scott & White Health. Previously, they were self-employed as a real estate agent and worked in various capacities at LegalZoom and the United States Marine Corps, where they developed robust Voice of the Customer programs and enhanced customer journeys. With a strong focus on data analysis and actionable insights, Keith has a proven track record of driving positive change and improving customer satisfaction across organizations. Their passion for transforming customer feedback into meaningful business growth is evident throughout their career.
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