Lisa Gingerich, MBA, CPXP, is a seasoned professional in service excellence and operational management. As the current Director of Service Excellence, they focus on enhancing patient experience strategies within healthcare. Previously, they served as Manager of Volunteer Services at McLane Children's Medical Center, where they implemented successful recruitment and operational initiatives. With experience ranging from managing multi-unit operations to directing financial development, Lisa has continually demonstrated a commitment to exceeding performance goals across various sectors. They hold an MBA from Texas A&M University-Corpus Christi and a BA in Criminal Justice from Temple University.
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