Lori Lemay

Lori LeMay, LMSW is a seasoned professional with extensive experience in healthcare management and leadership roles. Their most recent position was as the Director of Customer Experience, Receive Care at Baylor Scott & White Health, where they implemented strategies to improve patient satisfaction and engagement. Prior to that, they served as the Customer Journey Lead and Director of Neurosciences - East Region at the same organization. Before joining Baylor Scott & White Health, Lori held the position of System Executive Director at Swedish Neuroscience Institute. Lori also worked as the Corporate Senior Director of the Neuroscience Service Line at Community Health Systems and served as the Director of Neurosciences, EMS, and Post-Acute Services at Texas Health Resources. Early in their career, Lori worked for HCA in various roles, including Assistant Vice President of Physician and Provider Relations and Director of Neuroscience Business Development. Overall, Lori LeMay has demonstrated expertise in healthcare leadership, with a focus on neuroscience and patient experience.

Lori LeMay obtained a Bachelor of Science (B.S.) degree in Psychology from the University of Tennessee, Knoxville from 1988 to 1991. Subsequently, from 1993 to 1995, they attended The University of Texas at Arlington, where they earned a Master of Arts (M.A.) degree in Clinical Social Work. Lori also obtained the certification of LMSW from the State Board of Social Work Examiners in 1995.