James Freid is an accomplished professional with extensive experience in service delivery and client management. Currently serving as a Senior Service Delivery Manager at bswift since August 2022, James has previously held positions at the same company as Operations Manager and Senior Account Manager. Prior experience includes a role as Business Analyst II at Willis Towers Watson and Account Manager at bswift, where significant contributions were made to support large and mid-market clients with annual recurring revenues exceeding $2 million. James began a career in risk management with internships at PPM America, Inc., and Jackson, where various analytical and reporting responsibilities were handled. James holds a degree in Risk Management and Insurance from Ferris State University and previously attended Northwood University for Insurance Risk Management.
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