MacKenzie Crandall

Mackenzie Crandall is an accomplished leader in operations delivery with over a decade of experience at bswift, currently serving as Senior Vice President. Mackenzie's expertise includes driving operational efficiency through the development of standard operating procedures and innovative practices, leading comprehensive teams, and managing key programs such as the COBRA Servicing Program and the ACA Center of Excellence. Prior roles at bswift include Vice President positions covering operational excellence and technology services, with a focus on product lifecycle management and client service enhancement. Mackenzie has also worked at Paylocity, Paycor, and Paychex, where responsibilities encompassed implementation consulting, technical support, and relationship management. Mackenzie holds a BA in Art History from the University of Rochester.