Luke White is a dedicated change professional and leader currently serving as the Head of Service Optimisation and Change Enablement at BT. With a strong background in human-centred process design and strategic transformation, they have garnered national awards from the company for exceptional performance in 2016, 2018, 2020, and 2022. Prior to their current role, Luke held various positions at BT and served as a Customer Service Manager at BankSA from 2013 to 2015. Their experience reflects a commitment to continuous improvement and effective change management across Contact Centre and Operation functions.
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