Annesha Ray is a dynamic and results-oriented professional with over 10 years of experience in stakeholder management, service excellence, and project leadership. Currently serving as the Solution Factory Lead for Marketing at BT Group, Annesha focuses on transforming customer experiences and operational workflows. Previously, they led service excellence initiatives at BT Group and oversaw HR operations at Capgemini, enhancing service quality and efficiency. Annesha holds a Master’s Degree in English Language and Literature from the University of Calcutta.
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