Arlette Charlier is the Global Head of Access Management at BT, bringing over 15 years of experience in operational management and business growth in international settings. They have led diverse teams ranging from 15 to 170 staff and have a proven track record in driving change and implementing efficiency measures across multiple sectors. Arlette's academic credentials include a Master's degree in Germanic Languages and several post-graduate qualifications in teaching and business administration, all from Université catholique de Louvain and Katholieke Universiteit Leuven. Additionally, they are fluent in four European languages and have a strong focus on optimizing customer service and operational performance.
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