Arnab Sengupta

Arnab Sengupta is currently a Team Manager in Capacity & Availability Management for IT Network Services at BT, where they focus on enhancing customer satisfaction and optimizing network performance. With over a decade of experience in the IT industry, including roles at prominent companies such as IBM and Vodafone, Arnab has developed expertise in quality assurance, service delivery, and operational improvements. They hold a B-Tech in Electrical Engineering from West Bengal University of Technology and have been instrumental in leveraging ITIL frameworks and lean tools to drive revenue growth and improve customer experiences.