Camila Cecchetti

Camila Cecchetti is a Client Services Specialist at BT, where they leverage a strong foundation in IT Service Management (ITSM) to support global clients across various industries. Previously, they held roles ranging from Team Lead to Community Associate at Regus and completed internships in reception and events at Renaissance Hotels and Grupo Pestana. Camila is ITIL v4 Certified and focuses on driving SLA compliance while enhancing customer satisfaction and service transitions. Their efforts have led to measurable improvements in Net Promoter Scores (NPS), incident resolution times, and project delivery outcomes.