Carla M. is a Continuous Improvement Manager for the Americas at a global telecom company, focusing on streamlining processes through AI and automation to enhance operational efficiency and cost-effectiveness. With past roles including Senior Change Manager at BT and Change Manager at both Banco ibi and Telefonica, Carla has successfully navigated complex challenges to deliver significant cost reductions and avoid contractual penalties. Holding an MBA in IT Management, along with certifications as an ITIL® 4 Master and a Lean Six Sigma Black Belt, Carla is dedicated to transforming intricate problems into practical, impactful solutions.
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