Charmaine Lee is an accomplished quality assurance leader with extensive experience in managing complex testing operations within the technology sector. Currently serving as the Head of Quality Assurance at BT since December 2014, Charmaine oversees a team of 35 professionals, driving transformation management and ensuring adherence to operational test procedures. Previously, Charmaine held the position of Software Quality Assurance Manager at Experian Marketing Services, where responsibilities included optimizing QA strategies and managing testing activities for day-to-day operations. Charmaine's early career includes roles at IBM, E2open, Entellium Technologies, and Hitachi eBworx, demonstrating a strong foundation in software quality assurance, team leadership, and project management. Educational qualifications include a Bachelor of Science in Multimedia Technology Management from Multimedia University.
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