Chris H.

Chris H. is a Senior Engagement Manager at BT Group, where they lead cross-functional teams to deliver high-impact communications and stakeholder mobilization ahead of the UK PSTN closure. With over 10 years of experience in customer engagement and operational performance, Chris previously held roles at Virgin Atlantic Airways, Microsoft, and EE, where they focused on driving change and enhancing customer propositions through data insights. They began their career at Marks and Spencer as a System Manager before advancing to project management and data analytics roles. Chris holds a degree in Business Studies with Entrepreneurship and Consultancy from Bournemouth University.