Chris Hebden is an Associate Consultant, currently collaborating with Sovereign Housing Association and specializing in change management, strategic planning, and Contact Center operations. From 2012, Chris has held the position of Director of Operations Customer Service at BT and has been with British Telecom since 2000 as the Director of Customer Service. Prior to this, Chris served as Director of Customer Service at BT (British Telecommunications) Plc from 2005 to 2012.
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