Craig Cook

Craig Cook is a Principal Service Design Consultant at BT, where they have been since 2021. Previously, Craig held various leadership positions at BT, including Senior Service Manager and Senior Area Manager, as well as roles at Openreach, such as Continuous Improvement Manager and Head of Network Operations. Known for their customer-centric approach, Craig has successfully transformed service outcomes and improved operational efficiency throughout their career. They hold a background in managing high-performing cross-functional teams across multiple locations. Craig's educational history includes attending Central Technology College from 1992 to 1997.