Danielle H.

Danielle H. has extensive experience at BT, beginning in December 1995, with roles spanning from Engineer and Operational Manager to Proposition Manager for Global SIP. In this capacity, Danielle plays a pivotal role in developing market-differentiating customer experiences and managing Product Life Cycles. Additionally, Danielle has held positions such as Lead Customer Experience Manager, overseeing CX improvement initiatives, and Head of Customer Experience Design, leading the design and production of CX solutions for various projects. Other roles include managing the IP Portfolio Continual Improvement Programme and serving as a Service and Cost Improvement Consultant. Danielle is recognized for expertise in project management and Six Sigma methodology, achieving internal black belt accreditation. Outside of BT, Danielle serves as a Foster Parent for Stockport Council and holds an MSc in Management Practice from The University of Salford, along with a BTech in Microelectronics Engineering from Manchester College for Arts and Technology.