Deepak Kumar is an experienced Cisco Contact Center UCCE Engineer with a strong background in technical support, particularly within high-pressure 24/7 environments. Deepak's career includes a role at VIS Networks from August 2018 to September 2022, supporting Techmahindra clients across various global locations including Cebu Manila, Australia, New Zealand, Seattle, and New York. Prior to that, Deepak worked as a Technical Support Engineer at Nextbridge IT Solutions Pvt Ltd from July 2017 to June 2018. Currently, since September 2022, Deepak serves as a Customer Service Technical Support Advisor at BT Group, providing support for global customers, including Farmers Insurance, with expertise in IPT, CUCM, Jabber, Oscur, Micro Call, UCCE, Verint, Finesse PG, ICM, and CUIC. Educational qualifications include a Master of Computer Applications (MCA) from Galgotia's College of Engineering and Technology and a Bachelor of Computer Applications (BCA) from Silver Bells Institute for Higher Education.
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