Deepika Loni is a seasoned professional with 13 years of experience in IT service management and delivery operations. Currently serving as a Site Reliability Engineering Manager at British Telecom (BT) and Engineering Manager at BT Group, Deepika excels in incident and problem management, leveraging expertise in ITIL frameworks and DevOps practices to enhance service reliability. Deepika has also held positions at notable companies such as Accenture, Verint, and Tata Consultancy Services, all while pursuing a Bachelor of Engineering in Electronics and Communication. Passionate about optimizing processes and fostering collaboration, Deepika continually seeks opportunities to drive innovation and service excellence within dynamic organizations.
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