Derek Bond

Derek Bond is the Head of Global Escalation Management at BT Global Services, bringing over 30 years of experience in the telecommunications industry. They have a proven track record as a leader, having developed and standardized key processes for executive level escalation management. Derek has worked across multiple countries, including Canada, Germany, Switzerland, and the USA, and has experience at various management levels in Frontline Operations, Service Management, Product Management, and Customer Service. They hold a Bachelor's degree in Business and a Master's degree in Telecommunications Management, and thrive in diverse, global teams of professionals.