Gavin Heritage

Gavin Heritage is currently the Operational Assurance Manager at BT Group, where they leverage their strong communication and technical skills to provide high-quality customer service and lead teams through operational changes. Previously, Gavin held various leadership roles at Openreach, including Senior Operations Manager for Fibre and Network Delivery, where they managed a team of 200 field engineers. Throughout their career, Gavin has demonstrated a commitment to continuous learning and coaching others to achieve success while managing significant engineering and operational responsibilities.