Greg Hay is a senior operations and transformation leader with over 25 years of experience in technology and service improvement. They have held various positions at BT, including Data Management Design Engineer and Head of Customer Experience NPS, where they focused on enhancing service delivery and customer satisfaction. Currently, Greg serves as the Senior Director of Customer Operations at Ogi, building on their extensive background in customer operations and strategic transformation. Greg's education includes attendance at Fitzalan High School from 1995 to 2000.
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