Heather Henderson

Heather Henderson is a seasoned professional in workforce management with a career spanning over two decades. Currently serving as Lead Consultant Specialist at BT Group, Heather specializes in workforce management on Genesys Cloud, facilitating workforce engagement management set-ups for clients. Previous roles include Software Engineer - WEM Specialist at Admiral Group Plc and WFO Implementation Consultant at Sabio, where Heather provided tailored workforce solutions and training to clients. At Tesco Bank, Heather held multiple leadership positions, managing teams responsible for customer contact performance and implementing improvements across various departments. Earlier experience includes roles at Barclays Wealth and Aviva UK, where Heather contributed to the development of resource planning systems and ensured operational efficiency.