Hillary Mugisha is a dedicated professional currently working as a Customer Advisor in Operations & Service Delivery at BT Group, where they are engaged in critical service migration projects and technical troubleshooting. Hillary holds a Master of Science in Business Analysis & Consulting from the University of Strathclyde and has previous experience as an Operations Coordinator at The Epitome Concierge in Kampala. They began their career as a Marketing Intern at Vision Group, where they contributed to social media management and content marketing. With a strong background in operational policy and digital transformation, Hillary is committed to enhancing service delivery and customer experience.
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