Ian Gray AMBCS is a highly motivated ITIL Certified Professional currently serving as Hub Manager at BT, where they lead a team of Project Delivery Managers to achieve outstanding customer outcomes across a diverse telecoms portfolio. With over 20 years of experience in delivering and managing customer service, Ian has previously held the role of Service Delivery Manager at SCC from 2000 to 2007. Ian is an ITIL V3 and PRINCE2 disciplined practitioner, known for building strong mid to senior level service relationships and enhancing customer satisfaction and loyalty.
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