Jack Roche is an experienced Service Designer known for their expertise in User Research and User Experience Design. They have worked predominantly on Government digital services, notably designing the asylum and immigration appeal service for HM Courts & Tribunals Service, which significantly improved processing times. Currently, Jack is a Service Design Manager at BT, where they continue to apply their skills in the private sector. With a strong foundation in advertising and UX, Jack has also contributed to designing services for major brands like E.ON and Costa Coffee. They have been recognized as a 'Star Player' in the Campaign School Report 2018 for their innovative approach to Experience Design.
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