James Andrews has an extensive career at BT, starting in January 2000, and currently holds the position of Senior Product Manager for Business Broadband. Over the years, James has contributed significantly to service and solution design, focusing on customer experience, operational effectiveness, and productivity improvements. Roles include managing business diagnostics systems development, leading a repair team, and overseeing IT support and change control projects. Prior to BT, James worked as a Customer Service Advisor at LV=. Educationally, James is pursuing an HNC in Sound Production at UHI, while having completed high school at Portchester Boys School in Bournemouth.
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