James Cunningham is a seasoned senior manager in Mobile and Broadcast Operations and Operational Transformation at BT Group, where they lead two 24/7 operational domains and a team of approximately 200 people. Their extensive experience includes a previous role as Head of Operations and Service Management for Consumer and Mobile Services, overseeing a service management team of 150. James has also held various positions at BT, including Senior Operations Manager and eBusiness Delivery Manager, contributing significantly to service delivery and operational improvements. They graduated with a Bachelor of Science in Information Technology from Leeds Beckett University.
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