James Donmall

James Donmall is currently a Transformation Manager at BT Group, leading network transformations and projects aimed at enhancing customer experience across BT's fixed and EE's mobile networks. Previously, James held positions as a Customer Experience Manager at BT, and also worked as an ITSM Training Consultant at WM Promus Ltd, providing technical training and consultancy in ITIL processes. James built experience at T-Systems as a Tooling Service Delivery Manager, where they delivered ITIL-aligned tooling and processes for the EE customer account. Education includes pursuing an HND in Business and Finance at the University of Northampton, alongside obtaining multiple ITIL certifications.