James Hand is a Senior Manager and Programme Lead at BT, specializing in 4G and 5G private wireless solutions. With over 20 years of ICT experience, they have a strong background in programme and project management, consulting, and customer engagement. James has successfully led large technical teams and has a proven record of enhancing customer satisfaction and retention. They hold a Postgraduate qualification in Business Improvement from the University of Ulster and a degree in Electronic & Software Engineering from Queen's University Belfast. Additionally, James is the partner and owner of Hands On Beauty Salon, a well-regarded establishment in Belfast since 2003.
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