James Iles is an experienced HR Director specializing in workforce and skills development, currently leading the Workforce & Skills function for BT Group since September 2016, responsible for a global workforce of approximately 24,000 colleagues. Previously, James held positions such as Director of Learning and Development at BT Enterprise and Director of Learning and Development at Liberty Global, where strategic L&D initiatives were developed to align with global people strategies. James also served as Head of Talent & Leadership and Head of Employee Learning at Virgin Media, focusing on talent development and regulatory training for 20,000 employees. Additional experience includes managing operational strategies at Virgin Mobile, where James drove performance improvements within the Retentions Function and enhanced learning capabilities for the Customer Service Directorate.
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