James Parker is an AI Consultant with over 24 years of experience in the telecommunications industry. They currently serve as a Global Major Incident Manager at BT, where they lead and manage critical incident calls while ensuring effective communication with stakeholders. Previously, James worked as a Senior Network Engineer at BT and as a Network Engineer at Concert Global Communications, focusing on network problem resolution and performance reporting. James is passionate about customer experience and operational efficiency, leveraging their expertise in cloud administration and service management to deliver timely solutions.
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