Jay (Jeremy) Holt is an experienced Manager currently serving as a Senior Business Analyst Manager at BT Group, where they focus on enhancing service delivery and infrastructure. With a career that includes roles at Cunningham Lindsey, Telewest, and Avonline PLC, they have a proven track record of improving business performance through effective people and project management. Notable achievements include recovering over £2.5 million in payment anomalies and implementing cost reduction efficiencies. Jay specializes in customer service management, project management, and staff development, consistently striving for excellence in service delivery.
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