Jhanvi Kumar serves as a Subject Matter Expert for Order Management at BT Business, specializing in order entry and management processes for Cloud Voice services. With a commitment to driving quality, efficiency, and continuous improvement, Jhanvi supports a skilled team by ensuring the accurate and timely processing of customer orders. Prior to this role, Jhanvi gained experience in customer service and technical support at Concentrix and IBM Pvt India Limited. Jhanvi holds a Bachelor of Arts degree from Lakshmi Bai College, which was completed in 2018.
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