Jo Diss

Jo Diss is a seasoned professional currently serving as the Digital Business Operational Planning & Performance Director at BT, where they lead the Digital Operations function, manage governance, and align operational activities with strategic goals. Their career spans various roles at BT, where they have significantly contributed to customer experience enhancements, product simplification, and digital strategy. Previously, Jo worked at Xansa and Accenture, focusing on business consulting and project management within major banks and firms. Jo holds a Master's Degree in Chemistry from the University of Birmingham and continues to drive improvement in customer-focused strategies across the organization.