Joanne Pilson

Joanne Pilson is an IT Operations Manager at BT, with over 10 years of experience in people management and a focus on aligning technology solutions with business goals. Joanne previously held roles as a Billing Operations Team Leader and Incident Manager at Plusnet, where they developed effective teams to enhance billing processes and incident management. Joanne also managed retail stores at Barnardo's and Ethel Austin Ltd, demonstrating strong leadership and client service skills throughout their career.