John Rutterford has extensive experience in operations and account management within telecommunications, particularly with Orange and EE. Rutterford's key roles included Implementation Delivery Manager at Orange, where accountability for delivering voice and data solutions spanned various business sectors; Strategic Account Operations Manager, managing high-profile customer relationships and leading customer satisfaction initiatives; and Design & Delivery Manager at EE, focusing on enhancing customer experience through process improvements. Most recently, Rutterford serves as Senior Operations Manager at BT Group, following a transition from EE. Educational background includes a BA (Hons) in Humanities from Manchester Metropolitan University, along with certifications in various project management methodologies.
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