Lesley MacMillan

Lesley MacMillan is currently a Client Specialist at BT, where they play a crucial role in client management. Previously, they served as a Service Delivery Manager at both Thus and Vodafone, where they established service recovery functions and developed cross-sector service strategies to strengthen client relationships. Lesley has experience in line management and collaboration with internal and external stakeholders to meet client expectations. Their career reflects a commitment to service excellence and client satisfaction.