Lynnette Fallon is an Agile Coach at BT, specializing in transformation within enterprise digital settings. Previously, Lynnette held various leadership roles at Lloyds Banking Group, including Systems Thinking/Service Excellence Manager, where they focused on change and continuous improvement across multiple divisions. Lynnette started their career as a Head Beauty Therapist and Salon Manager at Four Seasons Health & Beauty and also gained experience at First Direct in customer service and team management. Lynnette earned a fully qualified HND in Health & Beauty from Coatbridge College, showcasing their diverse skill set in operational and customer services.
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