Marc Lyons is the Global Head of Customer Experience at BT, a position they have held since 2012. Previously, Marc served as the Head of Customer Experience for Global Cloud, IVR, and ICM at BT from 2001 to 2012, where they focused on pre-sales consultancy and various voice network solutions. They began their educational journey at Ashcroft High, completing their studies from 1975 to 1980.
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