Mark Collins is an Engineering Director currently delivering a multi-year, multi-million-pound service transformation program for Openreach's customer services division. Previously, they served as Transformation Program Manager and General Manager of Consumer Services at Openreach, leading significant transformation initiatives and managing large teams to enhance service delivery. With extensive experience in operational roles at BT and Accenture, Mark has consistently driven process improvements and business transformations across various sectors. They hold a Bachelor of Science (B.S.) degree in Electrical and Electronics Engineering from Baylor University. Additionally, Mark is a Non-Executive Board Member at CCHA, contributing to the organization's audit and risk strategy.
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