Matt Newman

Matt Newman is a highly motivated Planning & Scheduling Manager at BT, with 23 years of experience in the communications industry, primarily at EE and BT. Over the last 20 years, Matt has advanced from a Customer Services Representative at Orange to a Real Time Manager at EE, demonstrating strong skills in real-time performance management, forecasting, and team leadership. In their current role, Matt leads a team of Planning & Scheduling Analysts, providing coaching and development while adeptly navigating the challenges of a fast-paced environment. Matt holds an Advanced Certificate in Contact Centre Planning & Management from the University of Ulster and possesses a robust foundation in various analytical and technical competencies essential for operational support.