Matthew Hawker is a Networks Field Optimisation Senior Manager with a passion for fostering high-performing teams and driving innovation in operational processes. Currently at Openreach since 2015, they oversee the Complex Desk Transformation and play a key role in resource and system changes for service delivery. Previously, they led the UK network at BT plc from 2013 to 2015 and held various engineering and management positions at BT from 1988 to 2009. Matthew is dedicated to implementing effective change through clear and honest communication.
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