Maureen Thorlin is an Experience Design Lead at BT, specializing in customer experience design and delivery for IoT solutions since 2017. In addition to this role, Maureen has served as the Head of Customer Lifecycle Design for BT Wholesale since 2014, where they define and implement operational models to support the company's growth. Previously, Maureen held various positions at Alpha Airports Group Plc, BT Managed Services Limited, and Orange, managing IT projects and leading business improvement initiatives. Maureen began their education journey at Barnfield College, where they are currently enrolled.
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