Md Mustafa is currently working as a Service Desk Analyst at BT Group, where they record and classify incidents and manage service requests to quickly restore IT services. They provide first-line investigation and diagnosis, escalate major incidents, and ensure effective communication with users regarding their incident statuses. Previously, they served as a System Engineer at Cognizant from 2023 to 2024 and earned a Bachelor of Commerce alongside a Diploma in Network Administration from the University of Calcutta, which they completed in 2022.
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