Michael Francis

Michael Francis has extensive experience in account and service management, primarily within the telecommunications sector. At BT Group, from February 2018 to August 2023, Michael held roles including Account Manager, where strong customer relationships and strategic planning were prioritized, and Client Service Manager, responsible for service delivery across various sectors. Michael also served as IOT Service Manager, focusing on Service Level Agreements and stakeholder communication. Prior experience includes roles at EE and Orange, where Michael built relationships with key stakeholders, conducted service reviews, and engaged customers effectively. Michael's educational background includes attending Greenfield Comprehensive.