Michael Ho is a Design Manager at BT/EE, leading the Conversational AI Design Team. With over five years of experience in digital and user experience design, Michael has worked across various industries, including retail and e-commerce, and has collaborated with luxury fashion brands to enhance user experience. Previously, they held positions as a UX Architect at Wednesday and a Senior UX Designer at BT, among others, and completed a Bachelor of Arts in Design for Interaction from Ravensbourne College of Design and Communication. Michael's expertise spans user-centered design, interaction design, and creating engaging digital experiences across multiple platforms.
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