Michael Irving is an experienced contact centre leader with a 25-year track record in the telecommunications industry. Currently serving as a Service Readiness Manager at BT, they continue to excel in operational management and change management. Previously, they held leadership roles at T Mobile UK, Everything Everywhere Ltd, and BT Wholesale, where they successfully led teams and improved service delivery metrics. Michael also served as a Corporal in HM Forces Army, demonstrating early leadership skills as a Switch Technician. They completed their education at Washington Grammar School, studying maths, history, and business.
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