Michael Simpson is the Technical Team Lead at BT, where they manage a team of Technical Architects, Consultants, and Specialist Designers in the Newcastle Design Studio as part of BT Global's Cloud Applications team. They provide solution design and consultancy for Contact Centre Solutions while promoting Continuous Improvement practices within their UK North team. Michael has previously served as a Lead Technical Design Authority and has been responsible for significant projects, including the delivery of a £4M compute transformation and the IAG Contact Centre solution. They hold several professional certifications, including the BQF Lean Practitioner certificate and ISEB diplomas in Business Analysis and Systems Modelling.
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