Nick Thomson is currently the Supplier Performance Manager at BT Group, where they ensure suppliers meet standards and contractual obligations while optimizing efficiency and quality through performance analysis and relationship building. Prior to this, they served as a Senior Global Escalations and Global Major Incident Manager at BT, coordinating major incidents for over 1500 customers globally. Nick's earlier experience includes roles in the British Army as an Infantry non-commissioned officer and various positions at BT, where they specialized in incident and application support within IT and network services.
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